Pro-1000 Repair Parts

[Frustrated1000]

I have just spent the morning getting the runaround from Canon's part replacement order department trying to find a replacement for a small part that broke on my Canon imageprograf Pro-1000. I was bounced around from one rep to another and nobody knew how I could order this part, or even what it was (!). Finally I was told I needed to get the part number myself (of course there is no diagram in the manual for me to find it - so how am I supposed to find it when Canon can't?) and I needed to order the part from a dealer. So I contacted the dealer where I bought the printer and they said they couldn't order the part either.

So now I have a $1200 doorstop. Canon was completely useless. Anyone out there parting out a Pro-1000? The part I'm looking for is the little foam strip, I think it's called the Platen Foam. Mine tore so it's not staying put when the paper goes through, it lifts up and jams the paper.

Any ideas are appreciated.

[jrhoffman75]

Glueing it down not sucessful? (Recognizing that I don't have this printer so I don't know exact configuration)

[Frustrated1000]

I wouldn't want to try doing that in case I needed to remove it for cleaning. Sometimes it gets soaked ink. The other thing that concerned me is if any other part on this printer fails, how am I supposed to get replacement parts? I can't believe they consider this a disposable printer.

[jrhoffman75]

I was going on the premise that you can't get the part and printer won't work as is.

[wicked1]

Can you upload a photo of the specific part you're looking for? I have a Pro 1000 that I've parted out.

Canon has NEVER repaired the Pro 1000 printers. The printer I've parted out would not power on and Canon tech support said my only option was to buy a new printer - very infuriating. The first Pro 1000 I bought failed during ink installation and Canon ended up over-nighting a new printer and had me return the one that failed the ink installation. They did tell me to keep the ink carts and print head, which was a bonus.
In taking this printer apart it's quite obvious why they won't repair them. Parts are friction fitted and in taking it apart some of the parts were damaged - specifically the outside plastic pieces that enclose the guts of the printer. Once you get those pieces off everything inside seems to be easily removed, which is pathetic.
I just bought a new Pro 2600, specifically because I wasn't about to fork out $1,200.00 on a new printer that can't be repaired (the Pro 1100 is virtually the exact same build as the Pro 1000, which means it's also probably not repairable). I'm donating my current Pro 1000, which is in great shape to the local high school.

[CanonLA]

You are on your own.  My experience today:  My first Pro-1000 was replaced because it leaked ink. This one has led a pampered life. Very light use. Borderless printing is a confusing hassle. Gulps ink to clean the heads. Now an error 7400. Waited over an hour to speak to someone in service. He told me that there are no longer ANY authorized repair centers for this printer. He advised putting in the trash and getting a new one. Canon has an upgrade program for this abandoned technology and will give me a discount. Another half hour wait to speak to someone in sales. Then I find out the only option is a 10% discount on a new one. There is no recycling program, even though Canon claims there is. Run as far from this product as you can.

[MusicPound]

Had the same experience with Canon on this printer. Only advice is find a tech center willing to work on the machine. I found one in Burbank, CA which helped me keep my machine alive for about 3 years now. One such fatal error code just meant to replace the print head, something Canon won't tell you. Unfortunately, the print heads are expensive and don't have a warranty. Not sure why Canon still sells a printer they refuse to support with service. 

[DGTLDAV]

Can you tell me the name of the place in Burbank that has the knowledge and skill to have worked on your Canon Pro-1000 printer? 
Thank you.