04-04-2019 01:47 PM - edited 04-04-2019 01:48 PM
I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer and let it sit for 60 seconds. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.
If the error still wont clear, contact Canon at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST to look into your service options.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
04-25-2019 03:58 PM
See this posting: