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Occasional Contributor
luxdelex
Posts: 6
Registered: ‎10-28-2016

Pro-100 Utility

‎10-28-2016 09:38 PM

Printer seems to recognize a new tank by changing the light to solid, however the utility on the PC still thinks it's empty and won't let me print.  Any suggestions?

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jrhoffman75
Posts: 6,708
Registered: ‎11-13-2012

Re: Pro-100 Utility

‎10-28-2016 09:57 PM

Maybe try canceling printing and retry?

 

I have never experienced that. Are you using Canon OEM cartridges?

John Hoffman
Conway, NH

1D X Mark III, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
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luxdelex
Posts: 6
Registered: ‎10-28-2016

Re: Pro-100 Utility

‎10-28-2016 10:13 PM

I've done that several times.  Yes, Canon ink.

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jrhoffman75
Posts: 6,708
Registered: ‎11-13-2012

Re: Pro-100 Utility

‎10-28-2016 11:06 PM

Give Canon a call at 1-800-OK-CANON.
John Hoffman
Conway, NH

1D X Mark III, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
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luxdelex
Posts: 6
Registered: ‎10-28-2016

Re: Pro-100 Utility

‎10-29-2016 10:47 PM

I may have to try that.  There is a maintenance item in the queue that I can't delete.  It won't let me print anything right now.

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jrhoffman75
Posts: 6,708
Registered: ‎11-13-2012

Re: Pro-100 Utility

‎10-29-2016 10:52 PM

http://www.online-tech-tips.com/computer-tips/how-to-forcefully-clear-all-jobs-from-a-print-queue/

John Hoffman
Conway, NH

1D X Mark III, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
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luxdelex
Posts: 6
Registered: ‎10-28-2016

Re: Pro-100 Utility

‎10-31-2016 11:30 PM

Thank you, again!  That got it to take off!

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