08-04-2019 03:23 PM
I had an incident yesterday where I updated Print Studio Pro to what I believe is the latest version, 2.2.3 (filename - psp_-win-2_2_3-ea10_3) in an effort to fix an issue with the plug-ins not showing up after an Adobe Photoshop CC update. After figuring out (with help) to copy the \PSP folder from CC2018 to CC2019 the plug-ins did appear again however, just when I thought I had everything in the right place and up to date, on loading Print Studio Pro via the plug-in it would give an error message and not load.
Short story after a full day of effort is, I had to revert to an older version of Print Studio Pro ver. 2.1.0 (filename - psp_-win-2_1_0-ea10_3) to finally get printing back. I don’t know what functionality I’m not getting with the older version but, at least I can print using PSP.
WIN10-64 sub up to date,
Adobe Photoshop CC2019 20.0.5 rel. sub up to date,
Print Studio Pro ver. 2.1.0
Canon how about a current version of PSP that works with CC2019?
08-05-2019 07:39 AM
Hello. I have the same configuration you are describing and PSP 2.2.3 works fine for me.
What error message are you getting?
08-06-2019 07:29 PM
The error message is simply and as you can see doesn't say much to help.
An error has occured.
Exiting Print Studio Pro.
I Installed the next version up from psp_-win-2_1_0-ea10_3, (psp_-win-2_1_1-ea10_3), and ran some tests and had no problem. I then installed ver psp_-win-2_2_3-ea10_3 and got the error right off. Went back to psp_-win-2_1_1-ea10_3.
The printer is a PRO-1. I'm running with the PRO-1 series XPS Printer Driver Ver.5.86 (Windows).
08-06-2019 07:54 PM - edited 08-06-2019 07:55 PM
Hello. I have a Pro-100, but that shouldn't matter.
Here is where my PSP plug is installed (in the Plug-ins folder)
08-06-2019 08:25 PM
Mine are in, C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-ins\PSP
The Plug-ins are being found and show up in the PS dropdown menu.
I copied them from C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-ins\PSP. They're working OK with the older PSP version.
08-06-2019 09:03 PM
Just for S&G I moved the plug-ins from the PSP folder in CC2019 and ran the PSP Plug-in Install utility just to make sure the copied files were not the problem. Installed PSP 2.2.3 and ran a test with CC2019. Plug-ins were listed in the menu OK but I did get the error.
I also ran my old CC2018 and also got the error.
Reloaded PSP 2.1.1 and things run OK.
08-06-2019 09:09 PM
Can’t explain, since it works OK for me.
You could contact Canon at 1-800-OK-CANON, but since you have a working setup it’s probably not worth it.