My Pixma pro100 is 13 months old and suddenly will not power up. There are no unusual circumstances. Push the power button, & nothing!!! I've seen others that removed the power supply and re-installed as a fix, but that did nothing. Any other suggestions out there? The prints are absolutely beautiful, but to last only 13 months of light use is unacceptable. Please let me know if you have any suggestions, thanks!!
Solved! Go to Solution.
I had this problem as well, and called the technical support line at the number above. The tech support person said to do the following sequence below, which worked! She said it had to do with a power surge. I do have this plugged into the same outlet box as a laser printer but don't have much option here at work. She said to do the following:
1. Unplug the printer.
2. Briefly but firmly press the power button 10 times in a row.
3. Press and hold the power button for 10 seconds.
4. Plug in the printer. At this point I heard a "snap"/"pop."
5. Press the power button. You should be ok.
UPDATE: I had the problem again, and a new rep said to press it 15-20 times while unplugged. Also, she said to wait an entire minute before plugging it in. That worked! She said it should be plugged directly into the wall, not into a power strip or extension cord. I'm not sure I'm going to be able to pull that one off in my 1983-built office!
It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.
Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.
Initial Call to Support (Sunday June 21, 2015)
I initially called Technical Support on a weekend (Sunday 6/21/2015) and the technician logged onto my PC remotely, dug into system logs, and told me the problem was with my PC.
His diagnosis and matter-of-fact attitude was the issue was with my PC and that my only recourse was to replace the printer. I kept telling him that the printer would not power on, even after changing the power cable with my other Canon printer, but he stuck to his diagnosis, the issue was with my desktop. I told him i had only used the printer occasionally printed about 30 13 x 9 prints but I had never had any issues.
Fast forward to this week (Thursday July 23, 2015)
I called during the M-F normal support hours, got a US based person who was the greatest and told me they would replace the printer even though it was out of warranty by about 3 months, it was still within the grace period. She has restored my faith in Canon Support and I learned an extremely important and valuable lesson; call during normal business hours and receive a US-based support person!
Thanks Canon and kudos to my USA based support person this week!
Just so you're aware, printer support by phone is only Monday - Friday. Anytime you're talking with an actual Canon employee, we're right here in the USA. If you called a number other than 1-800-OK-CANON (800-652-2666), you might not have been speaking with our technical support team. There are a lot of companies who pretend to be us, but there is only one Canon USA, and we win awards for our 100% US-based service and support!
Canon does support the PRO-100 via phone or chat. To contact a Technical Support Representative, please use the link below:
In regards to the issue that you are experiencing, Canon does not service the PIXMA lines of printers. You may be able to find someone locally to fix your printer, but please note, it may cost more to repair than to replace.
You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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