03-27-2016 03:46 PM - edited 03-27-2016 03:49 PM
My printer produces a print when I do normal cleaning, but does not print anything when I select Deep Clean. I've tried doing it through the IJ and XPS drivers. I also tried to deep clean through Canon My Printer and manually with the printer disconnected from the computer. The printer is definitely doing something and ink levels seem to go down. I am wondering where all that ink went. It does all other maintenance tests properly. I don't know if this could be an issue but I updated my OS from windows 7 to windows 10 and could not find any printer drivers for windows 10 for this printer through canon support. On the other hand, when I updated OS- some windows 7 components seem to still be present.
Solved! Go to Solution.
03-28-2016 01:19 PM - edited 03-28-2016 01:19 PM
thank you ebiggs1 for your answer. Do you know where I can get information about how to gain access to this tray and how to clean it? I can't seem to find disassembly instructions on the internet.