Pixma Pro 9000 Mark II 'Filter' failed message

[franfield49]

My Pixma Pro 9000 Mark II printer will print a perfect test print, but when I try to print a simple 4 x 6 from Photoshop CC 2020 on my iMac running Mohave 10.14.6, I get the message "Stop printing of all jobs to this printer"  and "Stopped -- 'Filter' failed, 1 page". Does this have something to do with the overflow reservoir?  The printer has been idle for a while, but the ink tanks are fine and the nozzle check looks perfect. What's going on?

[KymberliSentner]

Hello,  I am incredibly inept at the computer stuff and I have this same issue going on with this printer and my OS 10.14.  You menitoned Apple provided the driver, where would I find this information?  I searched on Apple support and couldn't find anything about it at all.  I pretty much need a step by step go to. Do you know of one? Thank you so much 🙂 

[Stellarspace]

Open System Preferences, go to Printers and Scanners, delete the printer by clicking the minus button.

In the menu bar of Finder, press Go, then click Go to Folder..., type /Library/Printers/ and right-click on the Canon folder. Click Move to Trash, delete the files in the Trash bin.

Go back to Printers and Scanners in System Preferences and click the plus button. It will find the driver from Apple servers for you. If it doesn’t automatically select the driver, click it from the dropdown menu.

[KymberliSentner]

Thank you so much!! I made it to the last paragraph and then got stumped.
Do I plug in the usb from the printer to the computer for Apple to recognize the printer?
If so, this is how I got the printer installed already once this morning, I am still receiving the same failed message and it will not print.
Very much appreciate the help, so frustrating.

[Stellarspace]

You have to plug the printer in otherwise you can’t install the driver.

If you’ve installed the drivers from the Canon website at any point, then that could be why the message is showing up. That is why you have to delete the drivers from the /Library/Printers/Canon folder first, then remove the printer from Printers and Scanners and re-add it.

[KymberliSentner]

You are a GENIUS! Thank you!!!  It PRINTED!!!  

[wfuson]

Patrick,

I just read your comments about the upgrade program.  Do you know if that program remains active?

I've been happily using the 9000 Mark II for some time now, apparently a lot longer than I realized, and it has no issues other than I am no longer able to make changes such as paper type, select different profiles, etc..

I've looked over the Canon web pages and do not find a reference to the program.

Thanks in advance,

Bill Fuson

[Stellarspace]

If this is the case, then the printer drivers aren't installed or not installed correctly. You should delete the drivers from the /Library/Printers/Canon folder, then delete the printer from Printers and Scanners and re-add it. Don't upgrade if you don't have to.

[lab]

Hello yestarday my pro 9000 II could not print because filter failed and i did everthing that you said but error is still there ,the problem started when i installed my new pro 100. Help

[Stellarspace]

Did you delete the /Library/Printers/Canon folder? Did you delete the printer from the Printers and Scanners preference pan and re-add the printer?

[lab]

yes the first that I did was Library/printer/canon and sent to trash the driver pro 9000MII and empty trash, after that ,in system preferences with minus button i delete the printer , and proceeded to install it again. and when i try to print anything the same message filter failed, i dont know if threre and other file that i need to erase.

Thanks for your Help

Luis Bencid