Pixma Pro 100 Printing Issues with macOS Big Sur

[katiegarrison]

I've been using my Pixma Pro 100 for 5+ years with a PC with no issues. I switched to macOS Big Sur, and now I'm getting blurred/hazy prints. I've tried printing through PhotoShop, Gimp and ColorSync. Here are the other things I tried with no success:

• Deleted all printers/reset printers in Apple settings and readded Pro 100 with Canon IJ using latest drivers downloaded from Canon (did not use AirPrint or Bonjour to add the printer)
• Tried Canon’s plugin Print Studio Pro in Photoshop
• Hooked the computer directly up to printer with USB cable and tried to print
• Updated the printer’s firmware to the latest version
• Cleaned printer multiple times using Utility
• Cleaned print heads manually

After all this, I hooked up my PC again, and it printed perfectly. Any advice?

[jrhoffman75]

Welcome to the forum.

That is strange. I have a Pro-100 connected by USB to my Windows PC and via WiFi to a MacBook Air and iMac.

Prints are the same regardless of which I print from.

Can you post a screenshot of the prints from each computer? Are you using the latest driver (16 50 version)? Do you have a Canon camera (so you could try printing from Canon DPP)? Can you post the print setting dialog box?

[katiegarrison]

Attached is a photo of the artwork I'm attempting to print (left: good print with PC; right: bad blurry/hazy print with mac).

- Using the latest driver

- No Canon camera

- I'll post the print setting dialog box later tonight

- Also tried printing with AirPrint last night. No luck.

Any suggestions are MOST appreciated!

[katiegarrison]

Here's a screenshot of print dialogue box.

[jrhoffman75]

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@katiegarrison wrote:

Here's a screenshot of print dialogue box.

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What software is this from?

Can you post a screenshot of your Printers & Scanners info?

[katiegarrison]

I'm using ColorSync. So far, this software is giving the best results. And here's a screenshot. Let me know if you need something else! 

[jrhoffman75]

You are using the AirPrint version of the printer. It is an Apple driver that doesn't access any of the features of the Pro-100. 

Click the "+" icon to add a printer and wait a few minutes for the Canon version to appear. 

[katiegarrison]

I just swtiched it back to Canon from AirPrint. AirPrint was a final "Hail Mary" attempt yesterday.

[jrhoffman75]

I'm confused.

I only see the AirPrint version in Printers & Scanners.

Click Options and Supplies and post what you see.

[katiegarrison]