Pixma Pro-100 Not Printing Middle of Image

[Adeig]

I had contacted support previously about my printer catching the edge of the paper on sizes 8x10 amd smaller, so it was suggested I select the option "prevent paper abrasion." I selected that and previewed the print before it printed and it only showed the top and bottom edges of the image, not the middle. I checked the file and it is not missing the middle. I tried to print a different image, and same result. I decided to try printing to see if the preview was glitching. When I printed, it printed like how the preview showed.

I did a test print page and it printed normally and across the page. I did a header alignment and it printed without issues. I did recently upgrade my desktop to Windows10, but I'm not sure if the drivers for the printer needs updated too. I haven't tried using a different device to print it yet to see if it is my computer having the issue or the printer.

[jrhoffman75]

You didn't say what OS you updated from, but here is the link to the latest printer driver:

Support | Professional Inkjet Printers | PIXMA PRO-100 | Canon USA

[esanchez21]

Did you figure out this issue? My Pro-100 started doing the same thing. Only prints top and bottom but not the middle. Windows 10. It had been working fine. It just started doing this yesteday. 

[jrhoffman75]

Try reinstalling the printer driver. 

[elenamcclain]

I am having this same exact issue, but I did not upgrade my OS. The only difference is I accidentally unplugged my printer while I was rearranging my room and plugged it in a day later. Before this, I never had any issues 😞

Edit: For the record, I have installed the newest drivers, turned off and on again, and reset the wifi connection. I also just plugged it in via USB and there's been no change of behavior. 

[elenamcclain]

I think it's just a windows problem. After a lot of troubleshooting, I used a different program to print and I'm not longer having issues.