12-25-2017 12:01 PM
This same situation was happening to me about a year ago. I changed the settings as explained in this thread.
"Custom Settings > Prevent Paper Abrasion
(For some reason I remember another setting I changed regarding paper thickness - but am unable to find it presently.)
Everything was working perfectly until today!
The edges of all the A-2 cards I'm printing all had black streaking and smuges one the top edge on all the cards I was printing. I cleaned the printer heads, I ran all the other cleaning steps. All my setting were how I step them up a year ago - However none of this has solved my problem.
What I did find, (I'm printing on Mat Photo Card Stock by Red River Paper Co. A-2 60 lbs), if I gently roll the paper edges in I am able to get perfect results again. It seems I can print 3 cards before I have to start cleaning the rollers again.
I'm not sure why this is happening after perfectly printing for a year now.
Does anyone know what my next steps should be?
Advise would be great.