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Posts: 4
Registered: ‎01-11-2019
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Pixma Pro 10 Custom Sizes - Max Size

I am having trouble printing to the max size that should be allowed on my Pro 10.  According to the user manual, using the manual fee tray the printer should print up to 14x26.  I have been trying to print an image at 14x24.  It keeps giving me the following error: "the media type and paper size are not set correctly".

 

Finally I tried reducing the size to 14x23 and it finally printed.  Is there anything that can be done to print something longer than 23"?

 

I am using the manual feed tray with Photo Paper Plus Semi-gloss paper selected in the print driver.

 

Also I have the XPS driver installed.  Should I be using the standard (non XPS) driver?

 

Thanks

Honored Contributor
Posts: 5,320
Registered: ‎11-13-2012

Re: Pixma Pro 10 Custom Sizes - Max Size

My Pro-100 OnLine printer manual has the following note:

 

Media Types You Can Use

Non-standard sizes:

You can print on non-standard size paper within the following ranges.

 rear tray

- Minimum size: 3.50 x 5.00 inches (89.0 x 127.0 mm)

- Maximum size: 12.95 x 26.61 inches (329.0 x 676.0 mm)

 manual feed tray

- Minimum size: 8.00 x 10.00 inches (203.2 x 254.0 mm)

- Maximum size: 14.00 x 23.00 inches (355.6 x 584.2 mm)

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 4
Registered: ‎01-11-2019

Re: Pixma Pro 10 Custom Sizes - Max Size

I must be going insane.  I've stared at that page in the PRO-10 manual for hours and for some reason I could have sworn the max size for the Manual Feed Tray was 14x26.61.  I just looked again and it is identical to what you posted: 14x23.  Like I said, I must be going insane.  It doesn't help that the custom paper size dialog box is not specific to the selected feed tray (picture below).

 

I'm a little new to printing, just got my printer in August.  But the fact that there is any maximum length seems a little odd to me.  Obviously the max width is limited by carriage, but it seems odd to me there is a maximum length.  And especially odd is the fact the max length is different for the two feed trays.

 

 

canon custom sizes.png

Honored Contributor
Posts: 5,320
Registered: ‎11-13-2012

Re: Pixma Pro 10 Custom Sizes - Max Size

It might be related to the ability of the printer to handle the paper. If its too long it could fall off the output tray and the weight pull paper through or extends over the input tray and maybe printer can’t control it or pull it through.
John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 4
Registered: ‎01-11-2019

Re: Pixma Pro 10 Custom Sizes - Max Size

That's a good point.  Didn't think of that.  Thank you for your help!

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