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New Contributor
Posts: 1
Registered: ‎10-30-2015

Pixma Pro 1 and 9000

on both printers when I send a 13x19 print file, the output is 8x10.  I have checked all the settings and cannot see a problem.  Since this happens on both printers, Im thinking that there is some setting that is wrong maybe with 

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Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: Pixma Pro 1 and 9000

Hi, glenng!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use, as well as which software you are using to print.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

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Honored Contributor
Posts: 7,161
Registered: ‎11-13-2012

Re: Pixma Pro 1 and 9000

The paper size and the print size are two different things. Typically you need to set the margins or print size. Here is one example:

 

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John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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VIP
Posts: 13,287
Registered: ‎12-07-2012

Re: Pixma Pro 1 and 9000

I'll bet you are using a Mac ? Smiley Frustrated

 

What software are you trying to print from?

EB
EOS 1DX and 1D Mk IV and several lenses!
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