10-30-2015 11:06 PM
on both printers when I send a 13x19 print file, the output is 8x10. I have checked all the settings and cannot see a problem. Since this happens on both printers, Im thinking that there is some setting that is wrong maybe with
10-30-2015 11:34 PM
To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use, as well as which software you are using to print.
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10-31-2015 10:33 AM
The paper size and the print size are two different things. Typically you need to set the margins or print size. Here is one example: