Pixma Pro 1 and 9000

[glenng]

on both printers when I send a 13x19 print file, the output is 8x10.  I have checked all the settings and cannot see a problem.  Since this happens on both printers, Im thinking that there is some setting that is wrong maybe with 

[Jason]

Hi, glenng!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use, as well as which software you are using to print.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[jrhoffman75]

The paper size and the print size are two different things. Typically you need to set the margins or print size. Here is one example:

[ebiggs1]

I'll bet you are using a Mac ? 

What software are you trying to print from?