PRO-1000: Support code 1752 with full cartridge

[NiO]

Hi all,

I have a strange issue with a PRO-1000 ... one of the inks ran out and showed the regular 1752 support code saying "The ink has run out. Replace the ink cartridge". Subsequently, I replaced the PGY ink cartridge involved with a new and full (genuine) one. Strangely enough, the printer showed the same 1752 again after that. I tried turning the machine off and unplugged it for a couple of minutes. After restarting, the same 1752 pops up. Also tried removing all cartridges and putting them back in. The machine thinks for a while and then the 1752 appears again.

The 1752 disables the menu on the machine, so I connected a USB cable to it and had a look at the web page off the printer to see if I could do something there. I don't see any options there to resolve this .... it does tell me that the PGY cartridge is full though !!

To make sure that the new PGY cartridge was not a faulty one, I ordered a new PGY cartridge and put that in. Same 1752 support code.

Is there a "secret" way to reset the machine or anything else that can be done? I still have about 15 full cartridges for it, so was obviously hoping to still be able to use those before getting a new printer.

Thanks in advance for any advice or tips that can help me!

Cheers, Johan 

[Patrick · Accepted solution]

HI NiO,

It would appear that your PRO-1000 may require service.  If your PRO-1000 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PRO-1000 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PRO-1000 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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