02-02-2018 02:32 PM
My PRO-100 was printing perfect 13x19" posters when I first got it two years ago. Lately I've mostly just printed black and white documents which come out fine, but now going back to printing art prints and photos, they look terrible. I printed a test page, and sure enough, nothing is coming out right. It seems completely dead, but if this is something that can be solved, I'd appreciate any help! Scan of the page:
02-02-2018 02:56 PM
Did you try a deep cleaning?
02-03-2018 06:13 PM
Hi John,
I just ran the deep cleaning 3 times with absolutely no difference in test patterns between 😕
02-03-2018 09:28 PM
Hi crumbnumber1.
There are are instructions you can Google online for cleaning the print head. I’ve never done it and I know Canon doesn’t recommend it, it seems like you have nothing to lose by trying it.
Before you you do that download the test image from the following site and print it.
http://www.outbackphoto.com/printinginsights/pi049/essay.html
05-04-2018 11:01 AM
crumbnumber1,
If you continue to have difficulties after cleanings have been performed, please contact our support group using the "Contact Us" link below.
This didn't answer your question or issue? Find more help at Contact Us.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.