05-27-2025 11:02 AM
Hello,
I would like to know what does the above error code mean once the unit powers on. Can this be fixed w/o professional servicing ?
Please let me know what I can check for.
Thanks,
filosad
05-30-2025 01:47 PM
Hi filosad,
The 6004 error can occur if there is jammed paper or a foreign object stuck inside of your PIXMA PRO-200.
To check for this, please follow the steps provided on this page:
PRO-200 series > Error Codes > Paper Jams
If the 6004 error persists, your PIXMA PRO-200 would require service. If your PIXMA PRO-200 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your PIXMA PRO-200 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.
If your PIXMA PRO-200 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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