PIXMA PRO-200 Ink Tank for EU Use Only

[Paulg144]

INK TANK FOR EU _ USE ONLY

I opened an ink tank set, CLI-65 for my Canon Pro 200 printer, (which I purchase from Unique Photo), and found that one of the eight INK TANKS is for “EU SALE ONLY”  my printer is not able to use this INK TANK.  I contacted the company where I purchased the ink set and they said they could not honor my request. 

Any suggestions where I can get help 

[jrhoffman75]

Did you try to actually use the cartridges? Does it specifically state EU SALE ONLY?

My Pro-100 cartridges have a trash can with an "X" overlay and the wording "EU ONLY"

That infographic means don't dispose in trash but it applies to EU ONLY.

[Paulg144]

I tried to actually use the cartridges and got an error code on my Pro200 (I love the printer). It does specifically state EU Only.  As soon as I opened the box I noticed that the LGY cart has a CLEAR tab to hold it in the printer.  I tried it several times, rebooted the printer etc.

[jrhoffman75]

What was the error code?

Does the cartridge look similar to this:

All of my recent Pro-100 cartridges have that infographic and all work fine.

Is the LGY cartridge a Canon OEM cartridge? I looked online and it seems like it should have a black tab.

[Paulg144]

Support code 1660.  I put to empty LGY back in the printer and I don't get a code.

[Paulg144]

looks the same as yours. clear cart.

[jrhoffman75]

That is not a Pro-200 Cartridge -  its a Pro-100 version 42 vs 65

[Paulg144]

I see that it's a 42 not a 65.  I'm trying to get Canon or Unique photo (where I purchased) to replace it.  It came in the boxed set  for CLI-65.  Stuff happens (PACKAGING QC)  but now no-one want's to hear about it.

btw thanks a bunch for following up on this with me.   

[Paulg144 · Accepted solution]

Canon took care of the issue.  I called Canon on Monday, no problem, happy to help, I received a replacement cart today.  How's that for customer service.  

[jrhoffman75]

Did you give Canon a call at 1-800-OK-CANON?