PIXMA PRO-10 Trouble updating firmware

[camomo]

Anyone successful update the firmware 2.031 on Pro-10 by USB-C MacBook Pro?

I'm using 2018 MBP, and had tried many time, the connection drop before the sending the firmware to printer.

Not sure is it the isseus of USB-C? I'm using Apple USB-C adapter.

[shadowsports]

Greetings,

Its possible the PIN out of the adapter does not match or is correct for the FW update utility.

A different cable or computer might be the best way to solve.

[camomo]

the PIN out of the USB-C to USB adapter?
I’ve tried 2 adapter, one is USB only, the other is USB and HDMI. Both have same result

[jrhoffman75]

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@camomo wrote:

Anyone successful update the firmware 2.031 on Pro-10 by USB-C MacBook Pro?

I'm using 2018 MBP, and had tried many time, the connection drop before the sending the firmware to printer.

Not sure is it the isseus of USB-C? I'm using Apple USB-C adapter.

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It may be the same problem others have experienced. Is your current FW 1.1?

Canon has never officially reported anything on this forum, but on DPReview a poster reported a communication he had with Canon supoort in the EU that stated that FW 1.1 is the latest for printers with a certain PC board and later printers came with a different board at 2.0 series FW came on that printer.

Bottom line is many folks with Pro-100 or Pro-10 macOS or Windows get the same error message and failure to install.

[camomo]

Thanks John
yes, my FW is 1.1. Let me check it again tonight, however I bought many years ago, so it should be the old type.
Do you have the link of DRPreview?

[jrhoffman75 · Accepted solution]

https://community.usa.canon.com/t5/Professional-Photo-Printers/Canon-pro-100-firmware-upgrade-from-1...

See posting number 39. 

[camomo]

thank you!

[nancy7147]

jrhoffman75, can you please clarify what you mean by posting number 39?  I went to the link, there are 12 pages of posts, but I can't find anything relating to "posting number 39".  I've been at this printer (pro-10) off and on for a couple of days, and I'm a little fatigued.  Maybe it's right there in front of me, but I'm not seeing it.  Please help.

[Danny]

Hi, nancy7147!  jrhoffman75's reply was from several years ago when our forum used to have a number next to every post.  We got rid of that feature during an overhaul a couple years back.  We believe jrhoffman75 is pointing to this post here from jrhoffman75 on another thread and we've edited the reply in this thread to reflect that.

[jrhoffman75]

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@nancy7147 wrote:

jrhoffman75, can you please clarify what you mean by posting number 39?  I went to the link, there are 12 pages of posts, but I can't find anything relating to "posting number 39".  I've been at this printer (pro-10) off and on for a couple of days, and I'm a little fatigued.  Maybe it's right there in front of me, but I'm not seeing it.  Please help.

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Responses used to have numbers but they seem to deleted. What is your specific issue? Be sure to state computer operating system version.