cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PIXMA PRO-10 - Error Code B200

A2
Apprentice

1) Support Code : B200 says "An error has occured. The printer needs repair. Turn printer off and unplug the power cord of the printer from the power supply. Then see the manual and contact the service center."

2) The orange light is flashing in 10-flash segments. There is no error troubleshooting help for 10 flashes in the Canon guide.

 

Please let me know what I can do on my own. I can not lift the printer by myself (it weighs a TON) to take it to a service center.

1 ACCEPTED SOLUTION

AaronHoyle
Contributor

Hopefully this helps anyone with a B200 error.  I have a Pro-10 that started flashing alternating between the power and fault LEDs, 10 times per LED per sequence.  Totally unresponsive to anything I did, has all Canon pigment installed and only Canon pigment has ever been installed.  Tried unplugging power, restarting numerous times, nothing.  I even tried someone's suggestion to unplug power, hold power button 30 seconds, reconnect AC power, still didn't work. 

Here's what solved it after deciding to experiment to try and initiate a hard reset command and not feeling that holding the power button down for 30 seconds while unplugged would accomplish doing that.

I unplugged the unit, held the power button down for at least 30 seconds (was probably about a minute), while STILL HOLDING THE POWER BUTTON DOWN plugged the unit back in and kept holding the power button down for at least another 30 seconds (likely was more like a minute), while doing this the power LED was solid white the entire time...  then while still holding down the power button also pressed and held the feed button for at least another 30 seconds (holding both down).  Upon releasing the two buttons the printer appeared to be off.

I turned the printer back on and, lo and behold, it started up and performed a lengthy self clean cycle and functioned as normal.

Hope this helps someone, may work on the Pro-100 as well.

View solution in original post

26 REPLIES 26

I should add that it said an ink was out after it moved to the right.  The main reason I want to manually move it is to replace that cartridge and see if I can get it to work.

Convenient. planned obsolescence? Worked fine and SUDDENLY it just stopped. It is almost as if they are telling it to just stop working. I mean, if I could bypass the error window — what disaster would happen if they just let it try to print? It is so obvious they want me to buy another machine. 

CK7dii
Apprentice

I get this error every time I use my Canon Pixma Pro 10 if it hasn’t been used for a while. The solution offered by AaronHoyle works every time and is well worth trying. 

Cindylb
Apprentice

The reply without the "feed button" worked for me also. It would stay on with the other method and I would have to unplug and the error started all over again. Thanks so much!  I did find that this has happen twice now and both times I had been using the no abrasion setting under the maintenance to stop dark smears on my envelopes. Great feature, just can't leave it on too long.

dweingrod54
Contributor

Hey there - Just got the B200 totally out of nowhere. Tried all versions of the solutions listed. Power off press white and yellow button, power off press just white button, power off for two hours and then tried both again. All my inks are Canon bought direct from B&H. Tried re-seating the cartridges, but no avail.  Anyone have any other suggestions?? 

dweingrod54
Contributor

UPDATE - after leaving printer unplugged all night. I replugged, closed all rear paper feed tray and front tray (printer all closed) and restarted. Lo and behold it went through a very long and tense cycle of noises and now appears to be working normally....maybe closing all the trays was the key as I had tried all the other button variations that others had suggested

kgalle
Apprentice

After many attempts using information found here and also on printerknowledge, I managed to get out of the 10-flashes B200 error mode. This was a partial success. These steps were:

  1. unplug
  2. press power button continue holding while...
  3. plug unit in, continue holding
  4. the power light will be off and then in a few seconds will come on, continue holding
  5. press the resume button 6 times - the lights will alternate on each press
  6. release the power button
  7. the printer finally makes it usual noises and eventually the power light is lit solid.

However, the printer appears as offline to the usb port and is unresponsive to button presses. I did try other numbers of presses besides 6, and 6 was the only number that had a positive effect.

Next, I did the above process with the top cover open to see what was happening. During the process the print head moves out of its parked position, once very briefly, and again a little farther.  I unplugged the unit during that second time out.  This gave me access to the ink cartridges. I removed each cartridge and reset it using my chip resetter from InkOwl, making sure that the chip's light comes on and goes off before removing the cartridge from the resetter.  Then powered the printer back on.  After that, I was able to print a nozzle check.

I suspect that replacing all of the cartridges would have also worked.

I think I failed to reset all of the cartridge's chips properly, have just refilled them, and it punished me for it.

Hope this helps.  Thanks for the forum.

Avatar
Announcements