03-16-2025 03:54 PM
I have printed to my Canon from my Mac Studio for months. All of a sudden it is saying 'The printer is not responding'. I restarted everything and set up the Wifi on the PRO-300 again. I am running OS Sonoma 14.5 on the Mac Studio.
I tried to print from my MacBook Pro running OS Sequoia 15.2 and it prints perfectly. Both computers are on the same home wifi and in the same room as the printer.
I removed the printer from the Mac Studio and tried to set it up again in the System Settings, but it can't find the PRO-300 wirelessly. Weird. Anyone have similar issues?
03-18-2025 12:06 PM
Hi gkresslein,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your imagePROGRAF PRO-300 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can assist you with getting your imagePROGRAF PRO-300 printing from your Mac again.
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03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
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12/18/2024: New firmware updates are available.
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