05-08-2017 01:08 PM - edited 05-08-2017 01:13 PM
I searched the forum but didn't see this issue discussed. I accidentally put an 8.5 x 11 piece of paper in backwards and printed. It's bad enough I wasted all that ink but the next couple of prints have what appear to be roller marks on the back side of the paper. Is there any way to wipe this ink off? I don't see any access to the rollers.
I'm also seeing some horizontal banding on the top third of the image that wasn't on the previous print. Is this likely related to the inky rollers as well?
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05-08-2017 01:17 PM
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05-08-2017 02:24 PM
Try performing a few roller cleanings from the maintenance options of the printer.
Load a single sheet of plain paper in the printer and perform the roller cleaning. Repeat as necessary.
If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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05-08-2017 03:48 PM
Performing the roller cleanings may help with this as well. It may be possible that there is excess ink on the platen area and it is rubbing off on the incoming edge of the paper.
If the issues are persistent, contact our support group at Contact Us.