HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

[MarcyP]

HELP!

I was first using my Canon Pixma Pro to print reproductions of paintings I have done. I was using it at first with my Lenovo Yoga 2 with NO ISSUES. Then, 2 days after getting the printer, I upgraded to a Macbook Air because my Lenovo died. Ever since using my Mac with the printer I have had nothing but problems. 

Long story short, AFTER figuring out how to change the settings so photoshop managed the colors, THEN figuring out the ICC Profile that best worked for my prints, and running through TONS of test prints, when I finally get things worked out and am printing off prints I actually like, they all of a sudden start getting lighter and more faded. The images almost look like they are clouded or printing with a cloudy filmn over them. Not at all clear. The Ink levels are fine and not near needing to be replaced. WHAT AM I DOING WRONG?! Someone please help me! I can't figure it out! 

[MarcyP]

I also got different canon paper and that didn’t work either.

[MarcyP]

I did the proper driver install on the phone today. Downloaded the print shop software. Used the canon luster paper that was sent with the printer. None of those things worked.

[MarcyP]

I’m using adobe photoshop 2020

[MarcyP]

Ok SO after 7 hours total of phone calls with two different Canon tech support members, we were able to get it figured out! Basically, the second canon tech person I was on the phone with had to take over my computer and after running through many many checks and tests, he finally wiped out everything canon related on my computer and reinstalled it. After that, it worked! He said he suspected that the software had been corrupted somehow (or something like that)

[MarcyP]

But now That its working I am scared to update to the CatalinaOS for Mac! Ha!

[jrhoffman75]

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@MarcyP wrote:
But now That its working I am scared to update to the CatalinaOS for Mac! Ha!

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There is a problem with Catalina and Canon printer drivers. Do not update to Catalina.

[MarcyP]

Thanks everyone for your help and suggestions. I appreciate you all for following up with me on this topic!