HELP ME! Canon IPF8100 Paper size not detected

[alespagl81]

I'm going crazy with my ipf8100 plotter
the paper is no longer recognized for me in a few days
insert the roll and the plotter gives me error "Paper size not detected"
Is there someone who can help me?

[Stephen]

Hi there!

Welcome to the Canon Forums! The Forums aren't intended for immediate assistance. If your question is of an urgent nature, please feel free to contact our US-based support at 1-800-423-2366  Monday to Friday 8:00am to 8:00pm ET, excluding holidays.

If you're outside of the USA, please click HERE and select your country/region for your support options.