03-10-2016 11:17 PM
I have a Pixma pro 10 printer. I use an Apple computer and my pictures are in iphoto. When I print a picture out lately they are very dark. I have talked to Apple and to Canon and still having the problem. I know that the picture i see on the computer and the one I print are not going to be exactly the same, but these are way off. Any ideas?
03-11-2016 06:20 AM
Was it always like this, or did it just start hapeening?
Any recent software updates?
03-11-2016 09:52 AM
03-11-2016 09:57 AM
Have you tried a nozzle check and cleaning?
Can you reprint a photo that printed well before and see what happens?
To be clear:
1. you are using the same photo processing software and computer operating system as before (when it worked well)?
2. you haven't updated either the OS or the photo software between then and now?
Download and print this test image without making any adjustments to the image:
03-11-2016 11:19 AM
I did a reprint of another picture that I recently printed and it was darker also. The one thing that has happened recently is I had to replace the print carridge. At first we thought it might be the Ink, so Canon sent me new ones. That didnt help. They sent me the new part.
03-11-2016 11:46 AM
03-11-2016 11:50 AM
03-11-2016 03:43 PM
Dark printed images are often the result of monitor calibration issues . Have you recently updated video drivers for your OS? Have you changed monitor brightness/ contrast settings recently? If so, re-calibrate your monitor and see if your images improve.
03-11-2016 04:09 PM
Thank you. Canon went over the calibration on my OS with me and it checked out fine.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 18.104.22.168
PowerShot SX420 IS - Version 22.214.171.124
PowerShot 620 HS - Version 126.96.36.199
PowerShot SX720 HS - Version 188.8.131.52
PowerShot G1X Mark III - Version 184.108.40.206
PowerShot G7X Mark II - Version 220.127.116.11
PowerShot G9X Mark II - Version 18.104.22.168
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.