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Canon imagePROGRAF PRO-1000 print head holder will NOT move to the replacement position

craholtz58
Apprentice

I have not used my Canon imagePROGRAF PRO-1000 for several years.  I turned it on and received an error message (1660): the following ink tank cannot be recognized. However, the print head holder will not move thereby making it impossible for me to remove or replace the non-recognized ink head cartridges. I read the support sheet for this issue but none of the items on it helped. Does anyone have any suggestions?

Thanks

CraigError MessageError MessageIMG_4421.jpgIMG_4422.jpg

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