Canon Pro-10 Magenta Cast

[gokateshoot]

Hello, 

I've been trying to get rid of the slight magenta cast on my prints for days. I have a Mac that's running Catalina 10.15.7 and printing through Photoshop CC (updated). I've read through many of these forums and tried everything, with no luck. I have a hunch it's double profiling but can't get it to stop. Please help!

I've tried: 

• Nozzle check - all clear
• All cartridges full
• Reinstalling the printer using Canon IJ Network (both wifi and USB print magenta)
• Photoshop manages colors with the ICC profile selected and photoshop auto-selecting ColorSync. 

When that didn't work I also tried 

• Printer manages colors with canon color matching selected.

Which didn't work. 

Any other suggestions? Thank you in advance!

Kate

[jrhoffman75]

Welcome to the forum.

Since you are using Photoshop download Canon Print Studio Pro and see if that helps.

[gokateshoot]

Hi John,

I tried printing using PSP and the magenta cast persisted. 😞

Did a print test at Light Work this afternoon with a master printer on their Canon and it worked fine, so it’s definitely something with my printer…

They suggested I reinstall the printer using the IP address but my printer hasn’t been assigned one by the router for some reason, so that doesn’t work for me.

Any other thoughts?

[jrhoffman75]

Hi Kate.

I agree that magenta cast sometimes indicates double profiling, but 1. the settings you posted all looked correct and 2. PSP definitely provides the proper setting, so that is confusing.

A few thoughts to try:

1. for test purposes can you connect the printer via USB?

2. check that all the plastic wrap is removed from the top of the cartridges. There is a little vent hole on top to let air in. If that is obstructed it won't necessary affect a nozzle check (very little ink) but could affect a print.

3. download and print the test image from this site. Don not make any adjustments, just open the image and print.

Printing Insights #49 (outbackphoto.com)

[gokateshoot]

Hi John, 

1. The magenta cast is present in USB printed images. 

2. There's no plastic on the cartridges. 

3. I downloaded and printed the test images, which most notably showed the sky in the arches photo with a lack of cyan, it seems? It also generally looks flat. Apologies for the poor quality, the image file was quite small. 

Any further ideas?

[jrhoffman75]

It does look like the cyan may be a little weak compared to the test image.

The magenta cast you are seeing is not what I would expect from double profiling.

Are you using the Print Preview option? That sometimes messes up the ICC profile selection.

The only thing I can suggest is to really look closely at the nozzle check vs the Canon image of a good check.

Other than that, maybe a call to Canon at 1-800-OK-CANON.

[B_K]

I've had same issue - which seems to happen despite any alterations to profiles or manual settings. I have had the same workflow for over a year & had satisfactory results printing in monochrome. I used the 'print preview' option once & since then I cannot get rid of a pronounced magenta case when using 'Plain Paper'. Is there a fix to this glitch - I have deactivated the preview option, but the issue continues. I can print in monochrome on 'plain' paper with Mac without this issue - it seems to be a Windows 10 / Canon issue? 

[jrhoffman75]

When thinks get out of whack sometimes reinstalling the driver sorts things out. 

I have a Pro-100 (not Pro-10) but have no problems with W10 printing. 

macOS automatically prevents double profiling, but since you said you were previously successful you know how to disable color management in Windows. 

[B_K]

Unfortunately uninstalling / reinstalling driver & latest updates has not solved the issue. It also persists when I switch to a Windows 10 laptop - which suggests the glitch has somehow registered on the printer's side? 

[jrhoffman75]

Maybe a factory reset then?

https://www.techwalla.com/articles/how-to-perform-a-hard-reset-on-a-canon-printer