Canon Imageprograf Pro-1000 not responding after moving USB cable for minute

[Jaana]

I have a problem with my Canon Imageprograf Pro-1000. It's a new printer and it doesn't anymore connect via usb. It did earlier, but when I took the cable out and reconnected, it shows that it can't get a connection from windows. Windows does not recognize the device.

Have tried putting the USB in another place but it doesnt work.

I have done several restarts on the printer. I have restarted the computer several times. All drivers are updated. I have replaced the USB cable with a new one. I have made all the USB updates to the computer that I have found in the tutorials. After so many restarts, the printer's ink is almost empty.

There is still a warning sign in Device Manager “Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed.“

I've been working on it for a few days now, but unfortunately I can't fix it. For a week when the printer was working, the prints were very beautiful.

Please can anyone help who has had the same problem.

[Patrick]

Hi Jaana,

Are you still experiencing this issue?

If so, have you considered using your PRO-1000 wirelessly?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Lithoman]

Under the device manager, have you tried right clicking on the device and uninstalling it all together then unplugging?

If you do this, I highly recommend deleting the printer and running the Canon installer again as well to kind of give things a clean redo. As a reminder do not plug the device back in until you are told to by the installer. USB devices can get a bit "cart before the horse". The installer will pre-stage everything for Windows so when you plug it in, all is well.

Good luck!