imagePROGRAF TX-4000 "Blue screen and not responding"

[Saif-Abuissa]

The printer requested an update to a new version; however, as I began the upgrade, the power was cut off. After that, the printer's screen displayed the recuperating massage with a blue screen for an extended period of time without reacting. Could you please inform me if there is a topic to resolve this issue?

[ArthurJ]

Hi,

It is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you. 

[comi60]

Hello,

I have the same issue. Do you find a solution to solve it?

Regards,

Côme

[Saif-Abuissa]

Hello,

Actually you can't solve this problem without the frameware file for install it on the printer via USB memory this mean install the old version offline.
Unfortunately you can't get the file online. you should be get it from  Authorized Agent in you country.

[warehouse]

Hello,

I have the same issue. Do you find a solution to solve it?

[Saif-Abuissa]

Hello,

Actually, you can't solve this problem without the firmware file to install it on the printer via USB memory; this means installing the old version offline.
Unfortunately, you can't get the file online. You should get it from an authorized agent in your country.