cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

imagePROGRAF TX-4000 "Blue screen and not responding"

Saif-Abuissa
Apprentice

The printer requested an update to a new version; however, as I began the upgrade, the power was cut off. After that, the printer's screen displayed the recuperating massage with a blue screen for an extended period of time without reacting. Could you please inform me if there is a topic to resolve this issue?WhatsApp Image 2023-11-23 at 10.59.16 AM.jpeg

3 REPLIES 3

ArthurJ
Product Expert
Product Expert

Hi,

It is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you. 

comi60
Apprentice

Hello,

I have the same issue. Do you find a solution to solve it?

Regards,

 

Côme

Hello,

Actually you can't solve this problem without the frameware file for install it on the printer via USB memory this mean install the old version offline.
Unfortunately you can't get the file online. you should be get it from  Authorized Agent in you country.

Avatar
Announcements