06-18-2025 04:43 PM
I just replaced my PFI-1000 GY tank with a new one that I purchased from my local Canon authorized pro camera store. After replacing the tank, the level indicator shows the GY is full. However, I'm being told to replace it still. I've reset the printer twice with no luck. Firmware version is 3.020. Keep in mind, I've done this numerous times in the past without any issues. Thoughts?
06-20-2025 12:23 PM
Hi DevinDahlgren,
Where does the ink replacement request appear? On the display of your PRO-1000? Or on your computer?
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06-20-2025 01:17 PM
On the display of the printer.
I think I'm confused about how this all works. I received an error message from the printer queue, instructing me to view the message on the printer's UI display. There was a "! New Notice" alert, so I pressed the OK button, thinking it was associated with the New Notice alert, and it brought me to the "Replace" screen, which I thought was still telling me to replace the cartridge. It turns out that the printer wouldn't print due to a network connection error that I only discovered after removing and re-adding the printer. There was no notice indicating a connection error, which is where the confusion originated. When I pressed the OK button, it took me to the Replace screen because the "cartridge indicator window" below "New Notice" was highlighted. I feel a bit embarrassed. Nonetheless, my problem has been resolved.
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