06-03-2021 05:18 PM
I'm on Windows 10 19042.985
Recently purchased and set up a Pro-1000. I was able to connect to the Wi-Fi network through the printer itself, and Windows can find my printer. I can also find the printer when I go through the setup wizard.
Problem is I can't install either the complete driver/software package (win-pro_1000-1_1-n_jucd.exe) or the driver (p68n-win-pro_1000-1_10-ea22_5.exe).
The software/driver package fails saying something along the lines of "Installation failed. IJ Driver could not be installed."
The driver install fails saying "An error occurred while files were being copied. : 0001 0002"
Things I have tried:
Restarting the computer
Running the installer(s) as administrator
Removing the Pro-1000 from the list of printers in control panel (Windows seems to have auto-added it)
Disabling Webroot (anti-virus/firewall)
Not sure what else to try. The printer is in a location where I can't connect via USB.
Thanks!
Solved! Go to Solution.
02-06-2024 08:39 PM
Thank you Epos7!
It works for me! I actually have MB2720 with the same problem. If I use the first time setup program, it will end up with installation failure.
Epos7's method did solve my problem! I called Canon services and they couldnt even help. I was almost desperate... Thank you Epos7!
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