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Brand new Pro-300, cyan not printing

patrickarnold
Apprentice

Received my new imagePROGRAF PRO-300 printer yesterday and after getting it setup last evening, it wouldn't auto align and running a nozzle check shows no cyan ink reaching the paper. I ran two deep cleaning steps with no change, waited the 24 hours as outlined in the troubleshooting guide and still no change this evening. Burned through a lot of ink, though! Suggestions? 

1 REPLY 1

jrhoffman75
Legend
Legend

My suggestion would be to return it and get a new unit. Sounds like a defective print head.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
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