12-18-2017 03:55 AM - edited 12-19-2017 01:24 AM
anyone not able to print since last firmware ver.2.01?
imagePrograf Pro-4000 "Printing - Looking for printer..." firmware ver.2.01
printer was printing fine all year until the last firmware update
ive connected via wifi, ethernet, usb, restarted printer & computer but no longer able to print from either photoshop or lightroom.
the macos system preferences & printer web address sees the ink levels but will not print, it is stuck at "Print Studio Pro - Printing - Looking for printer..."
the print job never makes it to the printer.
thank you in advance
12-19-2017 01:23 AM
hot diggity dog! problem fixed!
- turned off imagePrograf Pro-4000
- uninstalled imagePrograf Pro-4000 software from macos "sierra" by deleting the files in a & b...
a. system preferences...>printers & scanners>printers>canon prionter> selected the - (minus) symbol at the bottom to delete printer
b. went to hd>library>printers>canon removed this entire folder to the trash
- redownloaded & reinstalled the following files:
redownloaded & reinstalled this file & followed all the installation prompts
imagePROGRAF PRO-4000 series CUPS Printer Driver Ver.220.127.116.11a (Mac)
imagePROGRAF PRO-4000 series Full Driver & Software Package (Mac)
- re-added the printer
system preferences...>printers & scanners>printers> + add printer, updated the printer's IPv address (LAN setting)
- there is a pulldown menu to add the printer for "air print secure" "air print" or "canon pro-4000" i selected the canon pro-4000 & typed in the IPv address from there at the prompt.
reinstalled canon applications from the canon setup prompts & re-added the canon printer there as the default with a new name, for example, "Canon_Pro-4000" (i added the underscore)
restarted printer & restarted macos...presto!
ran a test print, back on board printing 44" wide prints!
not sure what caused the problem but found a solution by uninstalling & reinstalling drivers, software etc then restarting macos & printer.
side note, a big thank you to mr e. joseph from "freestyle photo" in hollywood california who gave me tips to further streamline the printing process & make it much faster to print!
12-19-2017 07:02 AM
The Airprint and Bonjour drivers that show up are Apple drivers that result in reduced capability.
The true canon drivers take a few minutes to show up (as you found).