10-23-2017 04:53 PM - edited 10-23-2017 05:05 PM
I guess i do - screen grab attached.
I'm, trying to print to A4 ( margin 30 fine art)
I can't test to A3+ yet as I don't have the stock was hoping to test colour reproduction before spending on the more expensive paper.
10-23-2017 05:01 PM
The only other thing I can think of - if you select Paper Setup in LR do you get the proper paper size in the driver popup?
10-23-2017 05:14 PM
Appriciate your time on this, very much so.
I do get the correct page set up information
Oddly enough, I've just reinstalled the drivers and whilst activiating the printer in settings this happened - there appear to be two drivers for the printer - one Bonjour as you mentioned, and one marked Canon IJ Network
But If i select the latter - it turns into Bonjour, only to reappear when i try and add another printer driver.
Could this be what is causing the issue ?
10-23-2017 05:31 PM
10-23-2017 05:59 PM
Well, I've disconnected the printer from the wireless network and reconnected via USB.
Reinstalled the driver.
Reset the print job, making sure that all the settings are consistent with what I've already demonstrated and it continues to output mis-aligned prints.
If print on a Canon Pro Platinum Glossy with the appropriate canon profile, in the regular feed - it's fine.
If I try any form of art paper (margin 30) from the manual feed - the prints are misaligned and too small.
10-23-2017 06:55 PM - edited 10-23-2017 06:56 PM
what about trying Platinum Pro manual feed to minimize variables?
If you go into the driver Miantenance section Custom Settings try selecting Avoid paper abrasion. Maybe the paper is too thick.Do you have any canon Fine Art paper, like Photo paper Pro premium Matte?
10-23-2017 07:07 PM
10-23-2017 07:11 PM
Firmware is up to date and the driver you are installing is the latest from the Canon website?
If all those check out do you have a Canon help line in your country that you could call?
10-24-2017 10:59 AM - edited 10-24-2017 11:00 AM
Already on the case John. I have a case open with Canon UK
I've been back to the retailer too and their tech department are baffled - say they have not experienced a problem like it before so are happy to exchange for a replacement unit - they figure it may be faulty.
It really is bizzare, and I'm sure it's something really obvious and simple...just can't figure out what.
11-08-2017 12:57 PM