03-30-2021 11:33 AM
Hi, I recently got a canon pro-10, it was printing but now it has error 5100, this error happens even when the printer is connected to nothing, the light after it turns on and does all of it's maintence will start blinking 2 orange blinks.
according to the manual 5100 means...
Two flashes Orange Lamp |
Cancel printing, and turn off the printer. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the printer again. |
I've tried the following:
The printer appears online and as if all ink is present. The printer head during maintence activities moves across seemingly fine? I can take video later if needed, and check if it's stopping before it moves all the way across. My theory is that the printer needs some form of hard reset, but I dont know how to do that. The printer displays as online, when attempting any form of printer maintence from the My Canon app, the 5100 error is given, and then the printer is marked as busy. I wondered if there was a more serious way to reset the printer or something perhaps? I'm at a loss.
I
04-19-2021 03:42 PM
Hi AcidRainbows,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
04-14-2022 12:29 AM
Hi, were you able to solve this problem? I'm having the same issue and was wondering if I am able to fix it myself or needs to be taken for service repairs.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.