cancel
Showing results for 
Search instead for 
Did you mean: 

Severe distortion Pro-6100, only on certain papers

KineticCamera
Apprentice

Our Canon Pro-6100 randomly started distortion colors in addition to just awful banding and blurs, but ONLY on our Canvas and Photo Matte papers. It prints fine on Luster, Satin, Glossy photo papers, as well as Hot Press fine art papers, even our thick William Turner paper, but the Canvas and Photo Matte are horrendous. The inks are full, nozzles clean, we've updated and troubleshot everything from changing our printing programs, paper profiles, cut vs roll... anything we could possibly think of and nothing. 

Plus the distortions on those two papers are inconsistent and there's no pattern of where on the paper nor when in the output process. We've tried to have this escalated to Canon but we are told nothing is wrong. 

 

Has anyone else experienced anything like this? It's dumbfounding and we have so many backed up orders because we can't print on those two very popular papers. 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi KineticCamera,

It is recommended that you contact technical support via phone for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM