Printing issue with service number authentification canon ir adv dx C3720i

[Josbay]

Hello dear team,
I have configured standard authentication with the service numbers on the Canon IR ADV DX C3720i. I am able to log in successfully with the user credentials to use the copy and scan functions, but I cannot print. Even though the printer driver is properly set up with the service numbers and the copier detects the print job, it deletes the job without printing. I need your help and expertise with this issue.

[SamanthaW]

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!