cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon Prograf Pro-4000 error code EC21-2F51

fugly1
Apprentice

I am unable to get my Pro-4000 to startup, getting the Error Code EC21-2F51.

Any ideas what may be the cause of this?

Thanks in advance for any and all help offered

 

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi fugly1,

 

The EC21-2F51 error is an indication that your imagePROGRAF PRO-4000 is experiencing an internal error.  The issue could be related to the printhead, but it is recommended that you contact live technical support for further troubleshooting.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.  A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi fugly1,

 

The EC21-2F51 error is an indication that your imagePROGRAF PRO-4000 is experiencing an internal error.  The issue could be related to the printhead, but it is recommended that you contact live technical support for further troubleshooting.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.  A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thanks Patrick for your help on this error message'

I spoke with Canon 3 timess to completely solve it.

You nailed the reason (print head) for the error and I am back to up and running.

You are my hero.

Fugly 1

 

What did you ended up doing? I am having the same issue. Thank you. 

Announcements
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!