imageclass MF264dw II MF Scan Utility not work on PC with wifi connection

[colibri]

Imageclass MF264dw II works fine with USB connection. but when I try it with wifi connection, the printer works fine, when I run MF Scan utility tool, it says "A scanner driver support this software is not installed".

[Mike]

Hi colibri!

To have a better understanding of your issue, please let everyone know the operating system on your computer. Any other details you'd like to give will only help the Community better understand your issue.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks! 

[colibri]

My OS is win10.My printer and PC is in the same LAN with wifi connected.

[shadowsports]

Do you have at least one or both of these applications installed?

[colibri]

Yes, I installed the MF Scan Utility and run it, but it says "A scanner driver support this software is not installed" then exit.