Showing results for 
Show  only  | Search instead for 
Did you mean: 

imagePROGRAF TA-20 Not Recognized by IJ Network tool


I have a imagePROGRAF TA-20 connected to my wireless router. I'm running macos 10.15.1 and cannot get the Canon IJ Network tool to find the printer.


I have removed and re-downloaded the printer driver and the network tool. My firmware is up-to-date. I have connected via USB and Direct Connect in addition to WiFi and still cannot get the Network tool to recognize the printer.


I have another Canon printer (iX6800) that it picks up just fine.


Product Expert
Product Expert

Hi jessicab29,


The IJ Network Tool that your PIXMA iX6820 uses is not compatbile with the imagePROGRAF TA-20.


Have you downloaded and installed the CUPS Printer Drievr?  If not, is it available for download here:


Once the CUPS Printer Driver has been downloaded and installed, you can add the printer:


1.  Click on the Apple in the upper left hand corner and then System Preferences.


2.  Click on Printers & Scanners.


3.  Click the [+] in the lower left and then click on Add printer or scanner.  The Add window will appear.


4. Click 1 time on the imagePROGRAF TA-20 when it appears.


5.  At the bottom, next to "Use", please select imagePROGRAF TA-20, not Airprint or Secure Airprint.


6.  Click the Add button.


Your imagePROGRAF TA-20 will install.


If you continue to have difficulties, please contact our support group.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.  A Technical Support Representative will assist you with your imagePROGRAF TA-20 via phone.





Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thank you for the information. I've done as you describe below and can add the printer—and yes, I'm using the CUPS Driver. But my only option in adding the printer is the Bonjour connection. Is it not possible to connect to this printer via IJ Network (see photo 1)?  


I ask because this is a known issue with printers like the Pro-10, I don't think the driver is actually installing the ICC profiles for Canon paper when I connect this way. Here is a list of the profiles I see in Photoshop (photo 2 below). As you can see I have other Canon profiles, but none for the TA-20. I was hoping that connecting via IJ network would install the printer correctly and allow me to print with Photoshop managing the colors, but this doens't seem possible if I can't access the canon paper ICC profiles. 


Screen Shot 2020-12-12 at 8.35.15 AM.png


Screen Shot 2020-12-12 at 8.50.12 AM.png


03/30/2023: New firmware updates are available.

EOS R3 - Version 1.4.0

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

03/28/2023: New firmware version is available for EOS-R5 C
03/14/2023: New firmware version 1.8.1 is available for EOS R6
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.