I have repeatedly used the "easy setup" to get the printer on the network. sometimes it will work, but most of the time I am getting an error message that says that my printer is offline. It works fine if I connect by USB, but I bought it so I wouldn't HAVE to connect with a cord. I wanted a WIRELESS printer.
Hi everyone I too was having the same problem with my wireless connection on my new laptop but I just discovered that my problem was when I was attempting to print the wrong printer was set as my default printer so just make sure when you attempt to print something you are using the newest default in my case it was Canon pixma series printer copy 3
I have also been having the same problem ever since I bought this printer. I have done all of the things that Canon says to do and NOTHING works. This is a flawed product and I think Canon should replace these printers with a new one that works (hopefully they read this board and work out glitches in their products!). Just to review: my printer is literally 15 feet away from my laptop with no obstructions whatsoever, there is no microwave running (or any other "waves" that might interfere), I have uninstalled and reinstalled printer software on 3 different occasions on TWO DIFFERENT laptops, I have unplugged and plugged, turned off and on, cursed at it, spoken nicely to it....AND NOTHING WORKS.
For those of you who read this who are looking for a wireless printer to buy, DO NOT GET THIS ONE. Until Canon makes it right.
I am sorry to hear of your trouble but am thankful to have seen your message because I too have EXACTLY the same problem. I tried everything you did once with no luck. You have saved me hours of time trying to fix this problem, which apparently is a defect in the printer and has nothing to do with what we are doing. I'm going to give up rather than waste the time and start shopping for a new printer. Very frustrating!
With any wireless printer, there are several things that can impact a printer's ability to communicate with the computer or network. Since each situation will be unique, please Contact Us for individualized network troubleshooting.
Hi. I've got this same problem with my brand-new printer. I've re-set the connection several times, the router is only a few feet from the printer and the indicator in the utilities says 'Wireless LAN active'. But when I try to print the message comes back that my printer is off line. It works fine with a cable, but I also need wireless.
Do you have any other suggestions, please?
I wanted to thank you for your questions! If Ramona's post above wasn't able to solve the issues you're having, please contact us using the following link:Contact Us.
You all may also benefit from our wireless troublershooting section online. Here is a direct link to view the wireless troubleshooting section for the PIXMA MX410:
I hope this helps!
Have you guys figured out a fix? Seems like there is an common problem going on. Same as everyone else, I have turned on/off, unplugged. I have moved the printer from the basement to the upstairs so it's closer to the router. I had the same problem on our other laptop and i deleted and re-added the driver so many times, it won't re-add to driver. I ended up buying a cheap $50 HP at Walmart for that laptop but I haven't had any issues with connecting from any laptop, tablet, or smartphone so i end up using that printer a lot more.
I really don't want to spend an afternoon on the phone with the help desk.
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.