12-01-2021 07:54 AM
Common Wireless Communication Issues and Steps to Troubleshoot Them
There are many reasons that your printer may be indicated as being "offline" or "not responding". Basically, the printer and computer are not able to communicate. Since there are multiple causes for these messages, there are also multiple possible resolutions. The steps below will help in resolving the issue and possibly identify the cause.
Verify Power
Select the Appropriate Printer
Restart the Printer
In some cases it may be necessary to power cycle the printer to potentially reset any error conditions or lost communication.
Wireless Communication
Reboot Your Router / Modem
If your router and/or modem is not able to communicate with devices that are usually connected, you should power cycle the router.
Reboot Your Computer
In some cases, it may be necessary to restart your computer to refresh connections with the various peripherals such as routers, modems, printers, etc.
Reinstall the Printer Driver
09-17-2022 09:17 PM - edited 09-17-2022 09:18 PM
I've tried all the above. I tried uninstalling and reinstalling on my laptop and went through the process here: Slide 1 (canon.com) and went through the installation. It found the printer during the installation via the wireless router, I selected it, and continue installing. But, I never got the Installation Completed Successfully message. Instead I get a pop up saying the printer could not be detected on the network, when I click the instructions page it brings me here: Canon : PIXMA Manuals : MG3600 series : Cannot Find Machine on Check Printer Settings Screen. I can print from a mobile device so I'm completely perplexed. Computer is running Windows 11 and printed fine 7 days ago. Had the printer for awhile and no changes in router, internet, password, etc.
02-05-2024 08:25 AM
If you're running multiple wireless networks (2.4 ghz and 5.0 ghz) the printer and the computer need to be on the same one to operate.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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