12-12-2024 05:41 PM - last edited on 12-13-2024 01:50 PM by Danny
I have 2 canon printers on my wireless network (TS6100 & MX920). A few months ago I started having issues that every time I reboot my computer, the printers show as offline on all of our wired and wireless devices. If I try to print a doc, the printers appear as choices in the print window but show as offline. The printers do not show up at all in control panel or device manager.
2 Windows 10 computers wired connections
2 Win 10 laptops wireless connected
3 IOS phones wireless connected
I've tried all troubleshooting that I've found online
-Rebooted both computer and printers
-Verified that printers are connected to the same network - The screens on the printers show that they are online and connected to the correct network.
-Ran windows printer troubleshooter
-Tried updating printer drivers but since the computers don't appear as devices on the network, the driver installation fails.
-Tried manually connecting the printers to the network through the printers and re-entered network password.
-Checked firewall settings in Bitdefender
-Tried reinstalling the printers as new devices
I'm probably forgetting some troubleshooting efforts since I've tried them all several times. Sometimes, after several hours, they suddenly appear as available on the network. But then the next time I reboot my computer (for unrelated reasons) they become unavailable again and I'm back to ground zero. I will appreciate any help I can get but I'm also in need of finding a solution that I won't have to repeat every time I reboot. Thanks in advance for your help
12-13-2024 10:19 AM
Thanks for joining the conversation, Stoshu4!
So that the Community can help you better, we need to know exactly which Canon printer models you're using within their respective series. For the PIXMA TS6100-series printer, its model number should be on the front of the unit at the lower right, and for the PIXMA MX920-series printer, its model number should be on the front at the upper right. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
12-13-2024 01:48 PM
Pixma TS6120
Pixma MX922
Thanks
12-20-2024 12:16 PM
Hi Danny, do you have any thoughts on this?
Thanks
01-06-2025 05:24 PM
Hi Stoshu4,
Please try disabling IPv6 on each printer.
To disable IPv6 on your PIXMA MX922:
1. Turn your PIXMA MX922 on.
2. Press the MENU button on your PIXMA MX922.
3. Repeatedly press the down arrow to select the wrench and screwdriver icon and press OK.
4. Use the left arrow to select Device settings and press OK.
5. Use the down arrow to select LAN settings and press OK.
6. Use the down arrow to select Other settings and press OK.
7. Use the down arrow to select TCP/IP settings and press OK.
8. Use the down arrow to select IPv6 and press OK.
9. Select Yes and press OK.
10. Select Enable/disable IPv6 and press OK.
11. Use the down arrow to select Disable and press OK.
12. Press the MENU button.
Turn your PIXMA MX922 off.
Next, let's disable IPv6 on your PIXMA TS6120:
1. Turn your PIXMA TS6120 on.
2. Tap the Wi-Fi icon in the lower left corner.
3. If a password message appears, tap Yes.
4. Tap the LAN setting button at the bottom.
5. Tap Common settings.
6. Tap TCP/IP settings.
7. Tap IPv6.
8. Tap Yes.
9. Tap Enable / disable IPv6.
10. Tap Disable.
11. Processsing....will appear. Eventually the IPv6 settings will appear again.
12. Turn your PIXMA TS6120 off.
Once both are complete, please go to your router and unplug the power cord. Wait about 30 seconds and then reconnect the power cord. When your wireless network is back online, please turn your PIXMA MX922 and PIXMA TS6120 back on and attempt to print.
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