The printer could not be detected on the network message during Canon PIXMA MX922 installation

[mimiaz58]

Could not complete driver installation during brand new set-up because of this message. Went through wirless connection set-up several times and connectivity was always present. Logged into my D-Link 626L router and could see the printer connected but the ip address referenced was 0.0.0.0. Tried to assign a static ip address through set-up on the printer and also use the cmd prompt in windows, all to no avail.

Called Canon Support and these 2 setting changes solved the problem:

1) Disable the Wirelss LAN DRX setting

2) Disable the IPv6 Setting

This article explains how to adjust the settings on the printer. 

https://support.usa.canon.com/kb/index?page=content&id=ART116513

The name of the article is: Check the IPv6 and Wireless LAN DRX settings

I hope this helps someone else as I spent many hours trying to get this working. Now all is well after changing the above. Thank you Canon Support!

[Acegbrew]

Have tried all of the following help within this post and still will not detect printer.

We did have everything working with USB to laptop and had lost the ability to use wirelessly.

Reinstalled drivers and now have got no connection.

Windows 7

========================================
Network Information
========================================

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General Info.
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(01)Date. . . . . . . . . . . . . . . . . : 2017/Jan/29 09:44:04
(02)Model . . . . . . . . . . . . . . . . : Canon MX920 series Printer
(03)Printer . . . . . . . . . . . . . : USB Printer
(04)BJNP Port Name. . . . . . . . : CNBJNP_F80D6039707F(192.168.0.100) Wireless
(05)Scanner . . . . . . . . . . . . . : Canon MX920 series Network
(07)Fax . . . . . . . . . . . . . . . : USB FAX
(08)BJNPFAX Port Name . . . . . . : CNBJNPFAX_F80D6039707F(192.168.0.100) Wireless

(09)BJNP Port Monitor Version . . . . . . : 3.2.0.40

----------------------------------------
Application Info.
----------------------------------------
(11)Port Name . . . . . . . . . . . . . . : USB002
(12)BJNP Port Name. . . . . . . . . . . . : CNBJNP_F80D6039707F(192.168.0.100) Wireless
(13)BJNP Communication Module Version . . : 3.2.0.40
(14)Application Name. . . . . . . . . . . : Canon IJ Driver Installer; Set Printer IP Address(Wireless)
(15)Application Version . . . . . . . . . : 2.3.0.50
(16)Printer . . . . . . . . . . . . . . . : USB Printer

----------------------------------------
NIC Info.
----------------------------------------
(21)Printer . . . . . . . . . . . . . . . : Canon MX920 series Printer
(22)Firmware Version. . . . . . . . . . . : 3.011

Wireless LAN
(23)Wireless LAN Enabled. . . . . : YES
(24)Standard. . . . . . . . . . . : 802.11n
(25)MAC Address . . . . . . . . . : F8-0D-60-39-70-7F

(26)Network Type. . . . . . . . . : Infrastructure
(27)SSID. . . . . . . . . . . . . : xxxxxxxx-WiFi
(29)Encryption ON . . . . . . . . : YES
(30)Encryption Type . . . . . . . : AES
(31)Authentication. . . . . . . . : WPA2-PSK
(32)Attached Information. . . . . : 8 character Passphrase

(33)Link Status . . . . . . . . . : Active
(34)Signal Strength . . . . . . . : 64%
(35)Link Quality. . . . . . . . . : 70%

TCP/IP
(36)Mode. . . . . . . . . . . . . : Manual
(37)IP Address. . . . . . . . . . : 192.168.0.100
(38)Subnet Mask . . . . . . . . . : 255.255.255.0
(39)Default Gateway . . . . . . . : 192.168.0.1

(47)Admin Password ON . . . . . . . . . . : NO
Printer Access Control
(48)MAC Address Enable. . . . . . : NO
(49)IP Address Enable . . . . . . : NO
(50)Device Status . . . . . . . . . . . . : Available
Printer User Name
(51)Wireless Name . . . . . . . . :

----------------------------------------
PC Info.
----------------------------------------
(61)SSID Info.
Wireless adapter Name . . . . . . . . . . : Qualcomm Atheros QCA9565 802.11b/g/n WiFi Adapter
SSID. . . . . . . . . . . . . . . . . : xxxxxxxx-WiFi

Wireless adapter Name . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
SSID. . . . . . . . . . . . . . . . . : N/A

(62)IP Configuration Info.
Windows IP Configuration

Host Name . . . . . . . . . . . . : xxxxxxxxxxxx
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : 

[Patrick]

Hi Acebrew,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

[harmonjmo]

This did not work for me. I have 2 other computers that communicate fine with this printer. Any other thoughts?

[harmonjmo]

This describes my problem to a T.

Pixma MX922. using win 10 /64. ver 1607.

I have applied every suggested "fix" on this chain of posts. Nuthin!

I have two other computers communicating perfectly with this printer.

Why Why Why ????  please advise.

[gwendolynpander]

This article was very helpful. After executing the steps mentioned my printer connected seamlessly.  Canon should include these helpful solutions in their printed directions that come with the printer. This experience left me with a negative opinion of Canon. I'm so frustrated and so mad at Canon. I wasted so much time.

[bizl]

Thanks man., Saved me a whole bunch of time.

In a weird way this worked instantly and automatically GoogleCloud Print where it was failing before seemed to fire off and everything appeared as it should

Now printing, after 4 hrs

[qwertyu]

I had the same problem.  In my case I had an IPV4 address registered on the printer.  I disabled IPV6 but it didn't help, still got "Printer Not Detected"

Finally after much trial and error I found a setting that I had disabled in the printer called "Enable WSD Scan from this Device".  This was in the WSD settings.  When I enabled this setting, then the setup wizard was able to find the printer

[dennreyes]

I've tried this solution and it did not work for me.  I've been using my MX922 for about 2 years now and all of a sudden it stopped working and I can't detect it in my network.  I am running Win10 64 bit.

Any help would be greatly appreciated.

[JennieM5309]

Thank you for sharing!  I only had to disable the IPv6 Setting and not the LAN DRX setting so others may just start with IPv6 first and only change the other if necessary.

[BillyBob92048]

Printer will not detect my network.  Entered the network name directly and still no luck in detecting the network.  Printer was working ok before I went on vacation.