TS 3550i cant install in Windows11

[berichs]

Hi! ave a new Lenovo with Windows 11.

Tried both driver packages from Canon, but directly when unzipping, and start the installation I get "The progran wont run".Been in contact with canon, they say Its probably a Windows problem, and Microsoft says it''s a Canon problem.

Help Best regard

Bengt

[shadowsports]

Greetings,

is your new laptop based on Intel architecture, AMD, or SnapDragon architecture?

[berichs]

Hi! Thanks for your reply! It's a customer of mine that have the new Lenovo.

Dont know which architecture it is, have to check later!

Best regards

Bengt

[berichs]

Its a Snap Dragon! Seems thats the problem, drivers for ARM missing, or not working..

Best regards

Bengt

[jrhoffman75]

https://support.usa.canon.com/kb/s/article/FAQ100604

looks like no ARM support 

[shadowsports · Accepted solution]

My colleague is correct.  ARM drivers are not currently available.  Have your client use the article he referenced for native support under Windows 11 ARM.