10-22-2025 04:47 AM
Hi! ave a new Lenovo with Windows 11.
Tried both driver packages from Canon, but directly when unzipping, and start the installation I get "The progran wont run".Been in contact with canon, they say Its probably a Windows problem, and Microsoft says it''s a Canon problem.
Help Best regard
Bengt
Solved! Go to Solution.
11-01-2025 09:24 AM
My colleague is correct. ARM drivers are not currently available. Have your client use the article he referenced for native support under Windows 11 ARM.
~Rick
Bay Area - CA
~R5 C (1.0.9.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
10-22-2025 08:20 AM
Greetings,
is your new laptop based on Intel architecture, AMD, or SnapDragon architecture?
~Rick
Bay Area - CA
~R5 C (1.0.9.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
10-23-2025 07:24 AM
Hi! Thanks for your reply! It's a customer of mine that have the new Lenovo.
Dont know which architecture it is, have to check later!
Best regards
Bengt
11-01-2025 06:05 AM
Its a Snap Dragon! Seems thats the problem, drivers for ARM missing, or not working..
Best regards
Bengt
11-01-2025 07:11 AM
https://support.usa.canon.com/kb/s/article/FAQ100604
looks like no ARM support
11-01-2025 09:24 AM
My colleague is correct. ARM drivers are not currently available. Have your client use the article he referenced for native support under Windows 11 ARM.
~Rick
Bay Area - CA
~R5 C (1.0.9.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
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