Showing results for 
Show  only  | Search instead for 
Did you mean: 

TR8520 wireless network setup - failed [SOLVED]


While installing my new TR8520 printer using the downloaded Windows 10 setup package, the network connection failed.  The process reported something like, "This printer does not support 5G wi-fi.  Please connect to a 2.4G wi-fi network."


My Norton Core router enables me to use the same SSID for the 2.4G and 5G wireless networks.  Apparently, the downloaded setup package could not choose the 2.4G wi-fi.  All of our devices are on this SSID, and putting this printer on a different SSID would make it inaccessible to our other devices.


I almost disassembled the printer to return it to the store.  Instead, I used the on-printer screen commands for the wi-fi setup.  The printer itself easily connected to the same SSID as above, presumably the 2.4G connection (assuming the downloaded setup package was correct that this printer only support 2.4G).  Our devices print to it across wi-fi with no problems.


Canon USA should update the Windows 10 installation package to correctly handle this situation.




How did you solve this? The printer shows online at the printer terminal but offline at my laptop. How do I fix this???? Desperate!!! Thanks, kevin

Once I set up the printer as described, it showed up as online on both of our computers.  Perhaps we had to delete and re-add it under Devices and Printers - I don't recall.

12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!