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Professional Print & Layout not providing "top tray" paper source choice

chrispnw
Apprentice

Tech: PRO-300 firmware 2.0, MacBook Pro Sequoia 15.2, Professional Print & Layout 1.6.0

Hi all--

Has anyone else encountered the problem of only having "Manual Feed Tray" as their paper source? I've attached a screenshot of the dialog where I'd normally choose top tray or manual feed.

If I print directly from Lightroom Classic, I have no problems using the top tray. (But I really like using PP&L...)

I've rebooted my Mac, restarted my printer, and uninstalled/reinstalled Professional Print & Layout. I've not printed for a few weeks, so I'm not sure what may have changed.

Any ideas?

Thanks!

Chris

Screenshot 2024-12-17 at 6.00.47 PM.png

1 ACCEPTED SOLUTION

chrispnw
Apprentice

With the help of Canon chat support, I was able to find the source of my problem. The Top Feed selection depends on the paper type selected. I had Baryta Photo Paper as my Media Type, and for whatever reason, the printer doesn't want to use the Top Feed. When I changed to Photo Paper Semi-Gloss, the Top Feed selection became available. 

This is the first time I've tried printing with Baryta paper, which is why I've not seen this issue before.

View solution in original post

1 REPLY 1

chrispnw
Apprentice

With the help of Canon chat support, I was able to find the source of my problem. The Top Feed selection depends on the paper type selected. I had Baryta Photo Paper as my Media Type, and for whatever reason, the printer doesn't want to use the Top Feed. When I changed to Photo Paper Semi-Gloss, the Top Feed selection became available. 

This is the first time I've tried printing with Baryta paper, which is why I've not seen this issue before.

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