01-05-2024 11:52 PM - last edited on 01-06-2024 08:06 AM by Danny
I tried to update PPL from 1.3.6 to 1.3.8, but when the installer starts installing, it very quickly halts and outputs this error message:
Not a helpful message.
The only thing that seems to have been done is to remove PPL ver 1.3.6
Tried a few times, no change.
ReBooted, no change
Downloaded again, no change
Any suggestions??
01-06-2024 08:07 AM
Thanks for joining the conversation, dclark!
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01-06-2024 03:02 PM
Edition Windows 10 Home
Version 22H2
OS build 19045.3803
Experience Windows Feature Experience Pack 1000.19053.1000.0
AMD 3900X
64GB RAM
3090 GPU
01-06-2024 09:41 AM
@dclark wrote:I tried to update PPL from 1.3.6 to 1.3.8, but when the installer starts installing, it very quickly halts and outputs this error message:
Not a helpful message.
The only thing that seems to have been done is to remove PPL ver 1.3.6
Tried a few times, no change.
ReBooted, no change
Downloaded again, no change
Any suggestions??
If you are on a Windows machine I have found that strange behavior can often be cured by downloading the free version of Ccleaner and running a registry check.
01-06-2024 05:32 PM
I ran CCleaner including the registry check. Reran the PPL installation, no change.
01-06-2024 05:51 PM
Give Canon support a call. Need to register product if you haven’t already done so.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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