Professional Print & Layout Installation Stops with Error Message

[dclark]

I tried to update PPL from 1.3.6 to 1.3.8, but when the installer starts installing, it very quickly halts and outputs this error message:

Not a helpful message.

The only thing that seems to have been done is to remove PPL ver 1.3.6

Tried a few times, no change.

ReBooted, no change

Downloaded again, no change

Any suggestions??

[Danny]

Thanks for joining the conversation, dclark!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[jrhoffman75]

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@dclark wrote:

I tried to update PPL from 1.3.6 to 1.3.8, but when the installer starts installing, it very quickly halts and outputs this error message:

Not a helpful message.

The only thing that seems to have been done is to remove PPL ver 1.3.6

Tried a few times, no change.

ReBooted, no change

Downloaded again, no change

Any suggestions??

---

If you are on a Windows machine I have found that strange behavior can often be cured by downloading the free version of Ccleaner and running a registry check.

[dclark]

Edition Windows 10 Home
Version 22H2
OS build 19045.3803
Experience Windows Feature Experience Pack 1000.19053.1000.0

AMD 3900X

64GB RAM

3090 GPU

[dclark]

I ran CCleaner including the registry check.  Reran the PPL installation, no change.

[jrhoffman75]

Give Canon support a call. Need to register product if you haven’t already done so.