Print studio pro exits on start up

[AllanS]

Trying to use print studio pro with Lightroom Classic 12.01 on an M1 Macbook Pro, with OS 13.0 installed and the programme exits on start-up, with the following message:
an error has occurred exiting print studio pro

How can this issue be solved?

[Stephen]

Hello!

So that the Community can help you better, we will need to know more information.

What exact model printer are you using (usually on the top or front of the unit)?

How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks and have a great day!

[jrhoffman75]

It’s a problem with macOS 13. Various error display. My error says memory insufficient (I have a 1TB M2 MacBook Air). Canon needs to address. 

[AllanS]

Thank you for your response.

I am using a Canon Pixma Pro 100S, it is connected by WiFi.

[AllanS]

I suspected that, but the download page for Print Studio Pro, 2.2.5 states it is compatible with Ventura.

[FedUpWithCanon]

Canon appears to be incorrect about this being compatible with Ventura. It’s the same issue that we faced when OS12 was first introduced. It took Canon months to sort that out, so I suppose that *once again* we will have to wait for Canon to get their act together. 

[jrhoffman75]

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@AllanS wrote:

I suspected that, but the download page for Print Studio Pro, 2.2.5 states it is compatible with Ventura.

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On USA support site for Pixma Pro-100  PSP isn't listed as a download for macOS 13 and on the macOS 12 page the change notes for 2.2.5 state macOS 12 added as a supported OS. I was hoping it would work, but not surprised it doesn't based on the fact that many programs don't seem to work on macOS 13 without update.

[FedUpWithCanon]

That’s exactly correct and exactly the problem. Canon *knows* Print Studio Pro isn’t compatible with Ventura. Even though Ventura has been out for months, and even though every other major software producer has fixed any compatibility issues with Ventura, Canon is once again languishing behind everyone else. We had the same compatibility issues for months when OS12 was released. 

[jsridout]

It is NOT a macOS13 problem. It's a "Canon makes crappy software and doesn't provide timely updates" problem. 

[jsridout]

Im sure they are feverishly working night and day to make their software compatible with the operating system for which the developer version has been out since early summer. (You know, the version developers are supposed to use to make sure their software works so when the OS is officially released, everything continues to work 🙄). I'm guessing we'll see an update in February